Remote Monitoring

Remote Systems Monitoring (RSM) is one of several services provided by G Force Product Support within the Maintenance Services program. Offered in conjunction with G Force ’s Product Support services, The Remote Systems Monitoring is a hosted service that identifies and alerts users to potential IT problems before they actually happen, minimizing downtime to your IT environment

Service Summary

G Force offers RSM for most vendor’s hardware technologies, operating systems, infrastructure software and middleware, including virtualization monitoring. Failure to implement a system monitoring solution completely exposes the client to expensive downtime. The RSM solution from G Force was designed for mission-critical client environments or enterprise wide server environments. The RSM offering constantly observes and alerts relative to the client’s system configuration and operational health. The continuous monitoring is designed to proactively highlight potential problem areas, allowing the client to maximize their system uptime.

Working with the client’s IT staff, a skilled G Force systems analyst will help the client deploy the monitoring solution. This helps G Force perform the systems monitoring function remotely. The agentless solution will verify configurations, monitor performance, check logs, and help identify any potential conditions or errors that need to be addressed. Software and hardware are checked against the recommended levels while configuration settings and cluster information is verified against standard recommended settings.

Remote Systems Monitoring Benefits

Systems monitoring provides the following benefits:

• Optimizes service levels and end-user satisfaction by eliminating downtime.
• Achieves lower costs though a hosted service which eliminates the need to buy expensive software and add personnel to support its use.
• Reduces frustration and speeds problem resolution by continuously monitoring your environment to identify problems before they happen.
• Improves Staff flexibility by freeing up your staff to focus on end-user requirements to increase productivity.
• Improves efficiency and reduces delivery complexity through a remote systems monitoring approach which views your entire enterprise and eliminates the need for multiple processes.
• Provides extensive knowledge and best practices for mission critical environments by an experienced staff and support process that ensures maximum system availability.